Ordinarily held in large congress centres, the event went fully virtual for the first time in 2020. With hundreds of speakers and thousands of attendees, all joining online – EASL were looking for an organisation that could help manage and support their speakers to ensure the smooth running of the event.
Given the profound changes compared to their traditional congresses, there was a need to help develop robust communications systems between the teams who were split across multiple countries and provide them with a team that offered broader virtual event expertise and advice.
We took on several roles to support EASL across the three-day event. This included planning and setting up communication systems and issue escalation processes in advance so all the stakeholders and providers could work together effectively.
At the event, our expert team of Virtual Stage Managers (VSM) oversaw each of the seven streams that hosted the various content tracks throughout the day. Each VSM oversaw the speaker briefing; contacted late or missing speakers; was the critical point of contact for speaker and organiser questions; worked with and managed the sessions themselves from a technical perspective; and escalated any issues or requests to the correct person within the wider event team.
Finally, we collected data and information from every session, including missing speakers, issues that arose, positive quotes from speakers, and suggestions for improvement. This was all compiled into a full post-event report which explored data on how the sessions ran and tips and ideas for future consideration.
We really enjoyed the friendly relationship we have developed with your team through the 3 days of the D-ILC. Its efficiency and professionalism in delivering a high quality service that was up to our delegates & Faculty’s expectations did not go unnoticed and was very much valued by all. Claire – EASL Events Manager
Over 50% of the issues faced at the event were related to speakers having difficulty with the technical setup before the event. As one of our primary roles was to ensure that the speakers were fully versed with the system and interactivity tools used and fully confident when they joined the event live, we solved these issues. We helped give every speaker confidence when they were live. This was referenced as a significant benefit for EASL and ensured many of these potential issues didn’t affect the show or audience experience.
In addition, the communication systems and daily review meetings we organised allowed the team to develop and tweak systems each day, which ensured the various teams were better aligned and made the event run more smoothly. This, alongside the clear and informative reporting, were both cited by EASL as highly valued aspects of our service.
It has been a real pleasure to be working with GoRemote on this new event format which proved to be a success, with a record-breaking participation of more than 7500 connected delegates representing 114 different countries. Claire – EASL Events Manager